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Privacy Policy

Free Forex Education is a controller of your personal data. We respect your data and your privacy is important to us.

This Privacy Notice explains what personal data we collect and how it is used. This notice also explains what rights you have over your personal data and how you can use those rights.

You have the right to object to some of the processing which Free Forex Education carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of this notice.

Free Forex Education registered office is 56 Goodman Street Manchester United Kingdom M94BW

Free Forex Education Information Commissioner Registration Number is ZA524782

1. Summary of how we use your data and your rights
2. Information we collect from you
3. Information we receive from third parties
4. How we use information and the legal basis
5. Data sharing
6. International transfers
7. Cookies and similar technologies
8. Data retention
9. Your rights
10. Contact details

1. Summary of how we use your data and your rights

We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes.

We will use your data to comply with laws and regulations. We use your data to prevent and detect crime, such as fraud.

You have the right to object to some of the processing Free Forex Education carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of this notice.

When you give consent, you are able to withdraw that consent at any time, for instance by emailing help@freeforexeducation.co.uk. You can also email help@freeforexeducation.co.uk to exercise any other data rights, such as obtaining a copy of your data, correcting, deleting or restricting how we use your data. Please see “Your rights” for more information.

You can unsubscribe from marketing communications at any time. To opt out of direct marketing, including profiling for direct marketing purposes, you can either adjust the preference settings in your account, or select “unsubscribe” in emails, or email help@freeforexeducation.co.uk.

Our websites and app use cookies and similar technologies to improve functionality, recognise you and to customise your experience. You can reject and block cookies in your browser settings. Please see our Cookie Notice for more information.

2. Information we collect from you

We collect information when you use our services. This includes using our websites or app or corresponding with us.

In particular:

  • We keep information you give us directly such as contact details (including name, email, address and telephone number), comments, date of birth, gender, region, frequency of visits, feedback, marketing opinions and competition entries.
  • We record and analyse store, web and app visits, details of your purchases and where you take advantage of our promotions.
  • If there is an incident, we log information about it.
  • If you engage with us online via our websites or app our cookies and similar technologies will capture your IP address, your location, and record how you use the site or app to help improve it and improve your user experience, where your browser settings or permission allows for this.
  • If you post information online about us or provide feedback, we keep a record.
  • If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information such as emails, letters and phone calls.

3. Information we receive from third parties

We receive your information from other people in certain circumstances. This can happen when:

  • You participate in market research, such as focus groups or surveys.
  • You make a comment, have a query, or raise a complaint online. Our third-party contact centre will provide us with information about those complaints, comments and queries and any legal claims when appropriate.

4.  How we use information and the legal basis

We are allowed to use your data only if we have a proper reason to do so such as:

  • To fulfil a contract we have with you;
  • When it is in our legitimate interest;
  • When you consent to it; or
  • To comply with the law.

A legitimate interest is when we have a business or commercial reason to use your data. This involves us making an assessment of when we can rely on our legitimate interests. For more information on this assessment please contact help@freeforexeducation.co.uk.

Further details of our legitimate interests:

To run and promote our business, we use your information:

  • To provide and improve our products and services and to respond to you if you contact us.
  • To record call centre communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes and establishing facts.
  • When we monitor our websites, social media platforms such as Facebook and Twitter and online services including our mobile app and responses to email marketing. If you post comments online or in other media, we capture this information, use it to contact you, and use it to improve our products and services.
  • To run competitions and promotions and track which offers seem of interest to you.
  • To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.
  • To send you emails including offers tailored to your perceived preferences and your preference settings permit this. We record which emails seem to be of interest to you.
  • To contact you where you provide us with market research feedback or pass this data to a third-party business partner of ours for panel market research analysis.

To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law, we:

  • Record call centre communications and emails.
  • Use other organisations to check the validity of the credit or debit card details you use to pay (for further details see “Data sharing” below).

To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:

  • We keep records and pass your data to our insurers when necessary.
  • We monitor, and record call centre communications, including incoming and outgoing calls and emails.
  • We verify your identity in certain circumstances.
  • We keep records to comply with health and safety legislation, including accounting for the number of individuals on our premises and logging accidents.

If you give us consent, we:

  • Send you electronic marketing, including promotions and offers, in relation to our products and services.
  • Use cookies or similar technologies on the website, app and in marketing emails, including analytic cookies. For more details on our use of such technologies, click here to see our Cookie Notice.
  • Through the settings on your device, send you push notifications through the app.
  • Use data for other purposes where we explain that purpose when we ask for your consent.

When you give consent, you are able to withdraw that consent at any time by contacting us, for instance by emailing help@freeforexeducation.co.uk. If you do so we can only continue to use your data if another legal basis applies, such as when we’re required to do something by law.

Nevertheless, you have an absolute right to opt-out of direct marketing, including profiling for direct marketing purposes, at any time. You can opt out of marketing by selecting “unsubscribe” in emails or by adjusting the preference settings on your account or by emailing help@freeforexeducation.co.uk.

When the law requires us to process your data we will do so. This can include:

  • Legal, compliance, regulatory and investigative purposes, including for government agencies and law enforcement.
  • When you exercise your rights under data protection legislation, including when you ask to unsubscribe from our marketing communications.

5.  Data Sharing

We use third party providers for the following services

  • Sending promotional offers
  • Customer feedback surveys
  • Online order fulfilment, including the management of queries, concerns or complaints related to your order(s)
  • Data analysis to enable us to optimise our service
  • Insurance
  • IT development, support, maintenance and hosting, including the provision of applications and website hosting
  • Payments’ processing to enable you to pay by credit or debit card

If our business is to be integrated with another business or sold, your details would be shared with our advisers and any prospective purchaser’s advisers. Your information could be passed to the new owners. (You will be notified if this happens).

Personal data may be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.

6. International transfers

Sometimes we send or store your data outside of the European Economic Area (the EU plus Iceland, Lichtenstein and Norway) (‘EEA’). For example, to follow your instructions, comply with a legal duty or to work with or receive services from our service providers who we use to help run your accounts and our services.

If we do transfer information outside of the EEA, we will make sure that it is protected by using one of these safeguards:

  • Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Some countries have been deemed adequate by the EU.
  • Put in place a contract with the recipient that means they must protect it to the same standards as the EEA or use other mechanisms and measures to achieve adequate protection. We also may use the Standard Contractual Clauses published by the EU.
  • Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.
  • Binding corporate rules. These are internal rules adopted by group companies to allow international transfers of personal data to entities within the same corporate group located in countries which do not provide an adequate level of protection.

7. Cookies and similar technologies

Our website, apps and marketing emails use cookies and similar technology. Full information is in our Cookie Notice. This includes information on how to adjust your browser settings to accept or reject cookies.

8. Data retention

We keep your data to enable us to fulfil our contract with you or to provide services, to enable us to facilitate the provision of products and services purchased from our website, whilst you are an active user of our site or app where required by law or to protect legal rights.

We always look to keep your data for the minimum time in line with data protection principles and our processes.

If you unsubscribe from marketing communications we keep a record of this request indefinitely to ensure we do not send you direct marketing again.

We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.

9.  Your rights

You have rights over your personal data. 

You can:

  • ask for a copy of your information;
  • ask for information to be corrected;
  • ask for information to be erased or deleted;
  • ask for us to limit or restrict processing;
  • object to us processing your data, in particular, where we do not have to process the data to meet a contractual or other legal requirement and in relation to processing for direct marketing purposes, including profiling for direct marketing purposes;
  • ask us to send you a copy in a structured digital format or ask for us to send it to another party.

Some rights, however, may be limited. We may be obliged by law or regulation to keep information. We must respect other people’s privacy as well, which means we may need to redact or remove information where it includes personal data about someone else, even if it is connected to your data. On occasion there may be a compelling legitimate interest to keep processing data.

If you want a copy of your data, to object to how we use your data, or ask us to delete it or restrict how we use it or, please see ‘Contact details’ below. To process a request from you, we may need to confirm your identity to ensure we’re accessing the right data.

You have a right to complain to an EU data protection authority. This can be where you live, work or where the matter occurred. In the UK, the authority is the Information Commissioner’s Office (the “ICO”).

10. Contact details

To exercise any of your rights or to withdraw consent you can email: help@freeforexeducation.co.uk

To discuss or change your account details, including preference settings, you can log into ‘My Account’ or contact customer services at help@freeforexeducation.co.uk.

For any queries relating to data protection, please contact by email at help@freeforexeducation.co.uk 

We may change or update this notice from time to time. We will communicate these as appropriate – for example, by updating our website or, where legally required, by actively telling you about the changes.

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